Cancellation Policy

Cancellations are subject to certain conditions. Please read carefully to understand our policies.

  • Cancelling 30 minutes before your delivery slots

You can cancel an order for a full refund without any additional fees at any time up to 30 minutes before your delivery time slot.

  • Cancelling less than 30 minutes before your delivery slots

If you cancel an order less than 30 minutes before your delivery time slot, you may be charged a cancellation fee of up to £15. To cancel an order less than 30 minutes before your delivery time slot, please contact customer services.

  • Cancelling a pick up order

You can cancel an order for a full refund without any additional fees at any time without incurring a cancellation charge.